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FAQ

TERMS & CONDITIONS 

RETURN POLICY

All sales are final. No refunds or exchanges, unless the product is physically damaged.

I PAID FOR EXPRESS SHIPPING? WHY HASN'T MY ORDER SHIPPED?

Although you have paid for Express Shipping, this does not jump your order to the front of the Production Queue. We still require 1-5 business days to hand make your order. Then your shipment will be shipped by express. The express shipping only affects the shipping time, it does not speed up production.

ALL ORDERS ARE MADE BY HAND

Every order you place from Maybe Today is made by hand, one by one. We are only a team of 1 or 2 people (depending on the season).  Please understand that each order can take as long as 10 days to be produced sometimes. We ideally  ship in 1-3 business days.

WHY DOES MY LABEL SHOW "PRE-SHIPMENT"?

Please note that we print your shipping label at least 2 days before your order ships as we put it into the custom production queue. Each order is handmade in our office in Brooklyn or Venice. You will likely see tracking on your order within 2-3 business days from getting a shipment notification from our system.

Customs

Unless you choose DHL, Maybe Today does not take any responsibility for any customs charges, fees, etc. Customs Charges are different for every country. We do our best to mark your box as a gift or low value but sometimes we have no control over Customs charging taxes and fees.

Shipping

Please allow up to 5 days for your order to process, as most of our products are made-to-order in our studio. Please allow another 3-5 days for your order to be shipped out. You will get a shipping confirmation in your email the day your order has been packed and prepped for shipping. 

MY ORDER HAS SHOW "IN-TRANSIT" FOR A LONG TIME?

For any orders that are in transit for over 20 days please reach out to your local customs office to see if the package has been held up there. If you find nothing at your local customs office, please contact us and we'll discuss issuing a credit for a future order. This happens sometimes but we will no leave you high and dry.

Do you offer wholesale for shops?

Yes.  For all inquiries, please email info@maybetodaynyc.com